A Little Peace of Mind with Every Purchase
At Dearly Adorned, we believe shopping for something beautiful should feel just as good as wearing it.
Every order is handled with care, and we want you to feel confident in your purchase. If something isn't quite right, we're here to help make things right.
Changed Your Mind?
We understand that sometimes a purchase just isn't the perfect fit.
If you've had a change of heart, you may request a return within 7 days of receiving your order, provided your item meets the following conditions:
- Unworn and unused, apart from a brief inspection.
- For wigs, the lace must remain uncut and unaltered.
- All original tags must still be attached.
- The item must be returned in its original packaging and in a condition suitable for resale.
How to Arrange a Return
Simply email us at hello@dearlyadorned.co.za within 7 days of delivery, including your order number.
For change-of-mind returns, return delivery costs are your responsibility, and the original delivery fee will be deducted from your refund where permitted by law.
Once your item arrives, we'll carefully inspect it to ensure it meets our return conditions. Approved refunds will be processed within 30 days, subject to applicable consumer law.
If an item doesn't meet the return requirements, we'll contact you to arrange its return at your expense.
Personalised Just for You
Some pieces are made especially for you, and that's what makes them so meaningful.
Because personalised jewellery is created to your individual specifications, these pieces cannot be returned for a change of mind.
Of course, if your personalised item arrives damaged, faulty or incorrect, we're here to help.
Something Not Quite Right?
Your order should arrive exactly as described, and we take that responsibility seriously.
If your item arrives damaged, faulty or different from what you ordered, please get in touch as soon as possible, preferably within 3 days of delivery.
Email hello@dearlyadorned.co.za with:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the problem.
We'll review your concern and work with you to arrange an appropriate repair, replacement or refund in accordance with your consumer rights.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, we'll cover the reasonable return delivery costs.
Your Rights Matter
Nothing in this policy limits or excludes your rights under South Africa's Consumer Protection Act or Electronic Communications and Transactions Act.
We're committed to treating every customer fairly, transparently and with care.
Dearly Adorned
Confidence looks good on you.